Shipping Policy

Last Updated: 01-05-2026

At Philips Modern Homes, we aim to provide clear, reliable, and transparent shipping information to all customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from philipsmodernhomes.com.

Important Shipping Disclosure

  • All products sold by Philips Modern Homes are custom-made to order based on customer-selected specifications.
  • Shipping timelines reflect both production and delivery periods.

Order Processing & Production Time

  • Order Confirmation: Orders are confirmed after successful payment.
  • Production Start: Production for custom-made products begins within 48 hours of order confirmation.
  • Handcrafted Lead Time: For specialized handcrafted items, the production lead time is 10–12 business days.
  • Peak Periods: During peak periods or for complex designs, production may take longer; customers will be notified if delays occur.

Shipping Locations

We currently ship to:

  • United Arab Emirates (UAE)
  • International destinations (subject to availability and customs regulations)

If your location is not listed, please contact us before placing an order.

Delivery Timeframes

Estimated delivery timelines after production completion:

  • UAE: Delivery typically takes 2–3 business days depending on your location within the Emirates.
  • International: Delivery timelines depend on destination and customs clearance.

Total Estimated Timeframe

  • Total Delivery Time: 12–15 business days total from order confirmation to delivery (comprising both production and shipping).
  • Disclaimer: Delivery times are estimates and may vary due to external factors such as customs inspections, weather conditions, or logistics delays.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Product size and weight
  • Shipping method selected

Any applicable shipping fees will be clearly displayed before order confirmation.

Shipping Partners

  • We work with trusted third-party logistics and courier partners to ensure safe and timely delivery.
  • Carrier selection depends on destination and product size.

Order Tracking

  • Once your order is dispatched, tracking details will be shared via email or SMS, where available.

  • Tracking availability may vary by location and shipping partner.

Delivery Requirements

  • Customers must ensure accurate delivery details at checkout.
  • Someone must be available at the delivery address to receive the order.
  • Re-delivery attempts or address changes after dispatch may incur additional charges.

International Shipping & Customs

For international orders:

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
  • Delivery timelines may be affected by customs clearance procedures.

Damaged or Lost Shipments

  • If your order arrives damaged, please notify us within 7 days of delivery with supporting photos or videos.
  • If a shipment is lost in transit, we will coordinate with the shipping partner to investigate and provide a resolution.

Failed Delivery or Refused Shipments

  • If delivery fails due to incorrect address, unavailability, or refusal, additional shipping or handling charges may apply.
  • Refunds in such cases are subject to our Refund & Return Policy.

Contact Information

For shipping-related questions or assistance, contact us at:

  • Business Name: Philips Modern Homes
  • Website: https://philipsmodernhomes.com
  • Email: info@philipsmodernhome.com
  • Phone: +971 58 874 8917
  • Address: Ras Al Khor Industrial City 1, Warehouse No. 8WH, Owned by Humaid Sultan Humaid bin Muwaiza, Dubai, United Arab Emirates