Shipping Policy

Last Updated: [27-Dec-2025]

At Philips Modern Home, we aim to provide clear, reliable, and transparent shipping information to all customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from philipsmodernhome.com.

Important Shipping Disclosure

All products sold by Philips Modern Home are custom-made to order based on customer-selected specifications. Shipping timelines reflect both production and delivery periods.

Order Processing & Production Time

  • Orders are confirmed after successful payment.
  • Production for custom-made products begins within 48 hours of order confirmation.
  • Standard production time is 7–14 business days, depending on product type, size, and specifications.
  • During peak periods or for complex designs, production may take longer. Customers will be notified if delays occur.

Shipping Locations

We currently ship to:

  • United Arab Emirates (UAE)
  • International destinations (subject to availability and customs regulations)

If your location is not listed, please contact us before placing an order.

Delivery Timeframes

Estimated delivery timelines after production completion:

  • UAE: 10–12 business days
  • International: international destinations (subject to availability and customs regulations) (depending on destination and customs clearance)

Delivery times are estimates and may vary due to external factors such as customs inspections, weather conditions, or logistics delays.

Shipping Charges

  • Shipping charges are calculated at checkout based on:
  • Delivery location
  • Product size and weight
  • Shipping method selected
  • Any applicable shipping fees will be clearly displayed before order confirmation.

Shipping Partners

We work with trusted third-party logistics and courier partners to ensure safe and timely delivery. Carrier selection depends on destination and product size.

Order Tracking

  • Once your order is dispatched, tracking details will be shared via email or SMS, where available.
  • Tracking availability may vary by location and shipping partner.

Delivery Requirements

  • Customers must ensure accurate delivery details at checkout.
  • Someone must be available at the delivery address to receive the order.
  • Re-delivery attempts or address changes after dispatch may incur additional charges.

International Shipping & Customs

For international orders:

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
  • Delivery timelines may be affected by customs clearance procedures.

Damaged or Lost Shipments

  • If your order arrives damaged, please notify us within 7 days of delivery with supporting photos or videos.
  • If a shipment is lost in transit, we will coordinate with the shipping partner to investigate and provide a resolution.

Failed Delivery or Refused Shipments

  • If delivery fails due to incorrect address, unavailability, or refusal, additional shipping or handling charges may apply.
  • Refunds in such cases are subject to our Refund & Return Policy.

Contact Information

For shipping-related questions or assistance, contact us at:

Business Name: Philips Modern Home
Website: https://philipsmodernhomes.com
Email: support@philipsmodernhome.com
Phone: +971 58 874 8917
Address: Ras Al Khor Industrial City 1, Warehouse No. 8WH,
Owned by Humaid Sultan Humaid bin Muwaiza, Dubai, United Arab Emirates

Policy Updates

We may update this Shipping Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with a revised “Last Updated” date.